Terms & Conditions
Shop Returns Policy
If for any reason you need to return an item, please contact us so we can assist with the returns procedure.
Damaged in Transit
If any items are damaged in transit you must complete the online retuns form or contact us within 48hrs. If the items are visibly damaged on receipt, it’s best to sign the delivery note accordingly. Items should then be returned in their original packaging complete with any accessories and documentation. Once received back into our warehouse, We shall issue a replacement or full refund (incuding postage) to you via your original payment method.
Faulty on Arrival
If your items are faulty on arrival, please complete the online retuns form or contact us. Items should then be returned in their original packaging complete with any accessories and documentation. Once we have verified the fault, we’ll issue a replacement or full refund (including postage) to you via your original payment method.
Changed your mind
If you have changed your mind or have ordered the wrong item please contact us to discuss further.
Terms & Conditions
It is important to read and understand these Conditions before placing your order.
By placing your order, you agree to be bound by these Conditions.
1. INFORMATION ABOUT US
www.northantsleathers.com is a site owned and operated by Northants Leather Chemicals Limited (we, us and our). We are registered in England and Wales with our registered office and main trading address at 12 North Portway Close, Round Spinney, Northampton, NN3 8RQ, United Kingdom.
2. ORDER PROCESS AND CONTRACT FORMATION
2.1 Orders for any of the Goods listed on our site may be placed by you by telephone or via our site. After placing an order, you will normally receive an e-mail from us confirming acceptance of your order, although for orders placed by telephone, your order may be verbally accepted by us at the time that it is placed. Acceptance either verbally or in writing pursuant to this clause 2.1 will constitute confirmation of our acceptance of your order (Confirmation of Acceptance). The contract between us (Contract) will only be formed when you receive our Confirmation of Acceptance.
2.2 The Contract will relate only to those Goods confirmed in our Confirmation of Acceptance. We will not be obliged to supply any other Goods which may have been part of your order until such Goods have been confirmed in a separate Confirmation of Acceptance.
2.3 Each order for Goods by you to us will be deemed to be an offer by you to purchase Goods subject to these Conditions.
2.4 You must ensure that the terms of your order and any applicable specification are complete and accurate.
2.5 You shall be solely responsible for selecting Goods which are suitable for use for the specific purpose for which they are to be used.
2.6 These Conditions will be incorporated in the Contract to the exclusion of all other terms and conditions.
2.7 We reserve the right to correct any typographical or clerical error or omission in any sales literature, price list, quotation, Confirmation of Acceptance, specification, invoice or other document or information issued by us, without any liability on our part.
2.8 Information appearing on our site or contained in catalogues, brochures or in any other publicity material is only an approximation for which we shall not be liable and may be varied or amended by us at any time without notice. Photographs, images and samples of the Goods may not be an accurate representation of the Goods and shall not form the basis of any liability on our part. Any advice or information provided by us either directly or via our site shall be provided without liability to you.
2.9 Material finishes and product colours shown on our site are for illustrative purposes only and can vary when viewed on differing computer equipment. For this reason, we cannot guarantee that your computer monitor will accurately reflect the true colour and finish of the Goods.
2.10 We reserve the right without prior approval from or notice to you to make any changes in the specification of the Goods which are required to conform to any applicable safety or other statutory or regulatory requirements or which, in our reasonable opinion, do not materially affect the specification of the Goods.
2.11 All Goods are supplied on condition that you undertake at all times to take notice of and comply with all instructions, statements and recommendations issued with or relating to the Goods (including those which appear on our site under the heading ‘Categories’) and to take all reasonable and prudent precautions as to the use of the Goods. We shall not be liable to you or to any third party for any loss or damage which arises from your improper installation of the Goods, or from your misuse of the Goods.
2.12 All intellectual property rights in relation to the Goods and any associated designs, data sheets, packaging and literature are and shall remain (as between you and us) our sole and exclusive property and no licence (except in relation to any reasonable use for which the Goods are supplied) shall be implied.
3. CONSUMER RIGHTS
3.1 For the purposes of these Conditions, you shall be contracting as a consumer if you are not acting for the purposes of your business, trade or profession in purchasing Goods from us. All other customers shall be contracting as business customers.
3.2 Under the Consumer Contracts Regulations 2013, if you are contracting with us as a consumer, you may cancel a Contract (without giving any reason for cancellation) at any time within the period beginning upon the submission of your order and ending at the end of 14 days after the day on which the Goods are received by you or someone authorised by you to receive them.
3.3 In order to cancel a Contract in accordance with clause 3.2, you must inform us of your decision to cancel in writing before the cancellation period has expired.
3.4 You must send the Goods back to us no later than 14 days after the day on which you inform us of your decision to cancel the Contract. You must pay the direct cost of returning the Goods.
3.5 If you cancel a Contract in accordance with clause 3.2, you will receive a full refund of the amount you paid to us in respect of the order, including the cost of delivery to you.
3.6 If the value of the Goods returned by you is diminished by any amount as a result of the handling of those Goods by you beyond what is necessary to establish the nature, characteristics and functioning of the Goods, we may recover that amount from you up to the full price of the Goods. We may recover that amount by deducting it from any refund due to you or require you to pay that amount direct to us. Handling which goes beyond the sort of handling that might reasonably be allowed in a store will be “beyond what is necessary to establish the nature, characteristics and functioning of the Goods” for these purposes.
3.7 You will not have the right to cancel a Contract in accordance with clause 3.2 in respect of any Custom Made Goods, or for any Goods which have been used prior to cancellation.
3.8 Many of the Goods listed on our site are Custom Made Goods; if you require clarification regarding the nature of the Goods which you wish to purchase, you should contact our customer services team by telephone on 01604 647270 or by email at email@example.com for details before placing your order.
4. AVAILABILITY AND DELIVERY
4.1 All Goods are offered by us subject to availability and we reserve the right to cancel any order placed by you if we have insufficient stock to deliver the Goods you have ordered.
4.2 Our delivery charges and estimated delivery times are detailed on the following page of our site: http://www.northantsleathers.com/delivery-information.html
4.3 The delivery times referred to in clause 4.2 are only quoted as a guide and we will not be liable for any delay in delivering the Goods to you, however caused.
4.4 We will deliver the Goods ordered by you to the address you give us for delivery when you place your order. It is your responsibility to ensure that the delivery address is accurate and complete; you must also ensure that there will be somebody to sign for and take delivery of the Goods upon delivery.
4.5 Any attempted delivery which is refused at the delivery address or which, through no fault of our own, cannot be delivered at the delivery address, will be returned. Any subsequent attempt to re-deliver the Goods may be chargeable. The amount of the re-delivery charge depends on the carrier used to effect re-delivery.
4.6 Risk of loss or damage to the Goods will pass to you on the date when the Goods are delivered to you or on the date of first attempted delivery by us. Title to the Goods will pass to you at the same time, provided that we have at that time received payment in full for the Goods.
4.7 You should not arrange to install the Goods until the Goods have been received by you and you have checked that there are no defects in the Goods and that all parts are present and complete.
5. PRICE AND PAYMENT
5.1 The price of the Goods will be as quoted on our site from time to time, except in cases of obvious error.
5.2 All prices are supply only and do not include installation.
5.3 All prices include any applicable VAT.
5.4 Prices are liable to change at any time, but changes will not affect orders for which you have already received a Confirmation of Acceptance.
5.5 Whilst we try to ensure that all prices on our site are accurate, errors may occur. If we discover an error in the price of Goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat your order as cancelled.
5.6 We accept payment by Visa, MasterCard and American Express and via PayPal.
5.7 You can enter your payment details at checkout; you can also contact our customer services team by telephone on 01604 647270 to place your order.
5.8 As part of the order process, security checks may be applied and your card details, including your address, will be checked. This process may include passing your details to a third party fraud checking company. From time to time, we may require further details before processing your order.
6. RETURN OF GOODS
6.1 If you are contracting with us as a consumer, clauses 6.2-6.3 summarise your key legal rights in relation to the Goods, which are subject to certain exceptions.
6.2 The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of the Goods you are entitled to the following:
(a) up to 30 days: if the Goods are damaged or faulty, then you can get a refund;
(b) up to six months: if the damaged or faulty Goods cannot be repaired or replaced, then you are entitled to a refund of up to the full amount, in most cases;
(c) up to six years: in the unlikely event that the Goods can be expected to last up to six years you may be entitled to a repair or replacement, or, if the Goods cannot be repaired or replaced, you may be entitled to some of your money back.
6.3 If you wish to exercise your legal rights to reject the Goods you must post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the reasonable costs of return by post or collection.
6.4 Your rights in clauses 6.2-6.3 are in addition to your rights to return the Goods in accordance with clause 3.2.
6.5 If you are contracting with us as a business customer, you have 48 hours following your receipt of the Goods to report any damage to or defect in the Goods by completing the online returns form which is available on our site or by contacting us by telephone on 01604 647270 or by email at firstname.lastname@example.org. The Goods must then be promptly returned to us in their original packaging, complete with any accessories and documentation. Once we have verified the damage to or defect in the Goods, we shall issue a replacement or full refund (including postage) to you via your original payment method. You have an obligation to take reasonable care of the Goods whilst they are in your possession. You must not make any improper use of or make any unauthorised modifications or repairs to the Goods, and you must otherwise take reasonable care to avoid any risk of damage occurring to the Goods by any means. We may refuse to replace or refund any Goods returned to us if we consider that you have failed to take reasonable care of the Goods.
7. OUR LIABILITY
7.1 If you are contracting as a consumer:
(a) any Goods purchased from us through our site will be of satisfactory quality and reasonably fit for all of the purposes for which goods of that kind are commonly supplied; but
(b) we will only be liable to you for:
(i) losses that are caused as a result of any breach of Contract by us (up to the value of the purchase price of the Goods you purchased); and
(ii) losses that are caused as a result of our negligence; and
(c) we will not be liable for any loss if:
(i) any loss is not foreseeable. Losses are foreseeable if they could have been contemplated by both of us at the time that your order was accepted by us; or
(ii) any loss was caused by or contributed to by your breach of any of these Conditions; and
(d) we will not be liable for any indirect losses which happen as a side effect of the main loss or damage, and which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time), however arising.
7.2 If you are contracting as a business customer:
(a) all warranties, representations, terms, conditions and duties implied by law relating to fitness, quality or adequacy are excluded to the fullest extent permitted by law;
(b) we will not be liable to you if any monies due from you to us have not been paid in full;
(c) we will have no liability to you for any:
(i) consequential losses;
(ii) loss of profits and/or damage to goodwill;
(iii) economic and/or other similar losses;
(iv) special damages and indirect losses;
(v) business interruption, loss of business, contracts and/or opportunity; and/or
(vi) inconvenience, delay or loss of production; and
(d) our aggregate liability to you for any loss or damage will be limited to the price of the Goods purchased from us.
7.3 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control.
7.4 Nothing in these Conditions will exclude or limit our liability for death or personal injury caused by our negligence, nor for fraud, nor for any other loss or damage for which our liability cannot be lawfully excluded or limited.
8.1 All notices to us shall be in writing and shall be made either via e-mail or post to the addresses in the Contact section of our site. We may broadcast notices or messages through our site or contact you by email and notification by either of these methods shall constitute notice to you.
8.2 A waiver by us of any default by you will not constitute a waiver of any subsequent default by you.
8.3 If any of these Conditions or any provisions of the Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
8.4 These Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
8.5 We have the right to revise and amend these Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
8.6 You will be subject to the policies and Conditions in force at the time that you order Goods from us, unless any change to those policies or these Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Conditions before you receive our Confirmation of Acceptance.
8.7 The Contract will be governed by English law. Any dispute arising from or related to the Contract shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
1. DEFINITIONS AND INTERPRETATION
“our/us/we” means Northants Leather Chemicals Limited, a company registered in England and Wales whose registered office and main trading address is located at 12 North Portway Close, Round Spinney, Northampton, NN3 8RQ, United Kingdom;
“our site” means the website located at www.northantsleathers.com or any subsequent URL which may replace it;
“Personal Information” means any information about or related to you which is provided by or collected from you or otherwise received by us, including but not limited to any personal data from which you may be identified;
“Users” means the users of our site collectively; and
“you/your” means a user of our site.
A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, application or re-enactment and includes any subordinate legislation for the time being in force made under it.
Words in the singular shall include the plural and vice versa.
We have used our best endeavours to ensure that our site complies with all applicable laws of the United Kingdom. However, we make no representation that our site complies with the laws of any other jurisdiction or that any services, materials or content on our site are appropriate or available for use in any location outside the United Kingdom. If you visit our site from any location outside the United Kingdom you do so at your own risk and you are responsible for ensuring that you are acting in compliance with all applicable laws. If your access to or use of our site and/or your use of any services, materials or content on our site contravenes any applicable law in the jurisdiction from which you are accessing our site, you are not authorised to access or use our site.
3. ACCESS TO OUR SITE
We consider that we have appropriate policies, rules and technical measures in place to protect any information transmitted to or from us by electronic means from improper use or disclosure, unauthorised access, unauthorised modification, unlawful destruction or accidental loss. However, we ask that you please read all the sections below to understand the risks involved in communicating and transmitting sensitive information by email.
Please note that email is not a 100% secure communications medium. In the interests of preserving confidentiality in your personal details, we strongly advise that you take this into consideration before you send us any information by email. By proceeding, you agree that you will send us information by email at your own risk.
Messages sent by email may not be secure and may be intercepted by third parties. If you disregard this warning and choose to send us confidential information, you agree that you do so at your own risk and that you will not hold us responsible for any loss that you suffer as a result.
The email address you provide to us is where we will send our response. If you have chosen to discuss your personal account details via email we will try to respond to you in the same manner. We cannot guarantee the security of your Personal Information by this communications medium.
5. USE OF OUR SITE
• agree not to use our site (or any part thereof) for any illegal purpose and agree to use it in accordance with all relevant laws;
• agree not to upload or transmit through our site without limitation, any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer;
• agree not to attempt to breach any security or privacy mechanisms associated with our site or attempt to collect information about any other person through our site;
• will not upload or transmit through our site any material which is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;
• will not use our site in a way that may cause our site to be interrupted, damaged, rendered less efficient or rendered such that the effectiveness or functionality of our site is in any way impaired;
• will not use our site in any manner which violates or infringes the rights of any person, firm or company or the rights thereof (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);
• will not attempt any unauthorised access to any part or component of our site; and,
• agree that in the event that you have any right, claim or action against any other User arising out of that User’s use of our site, then you will pursue such right, claim or action independently of, and without recourse to us;
• shall ensure that the Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
• will notify us immediately of any changes to the Personal Information by contacting our customer service representatives by e-mail at email@example.com calling us on (+44) 01604 647270 between 9am-5pm (Monday-Friday);
• will not impersonate any other person or entity or use a false name or a name that you are not authorised to use; and
• agree that the security of any password issued to you rests with you and that if you know or suspect that someone else knows your password, you will contact us immediately.
We reserve the right to:
• modify or withdraw, temporarily or permanently, our site (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of our site; and/or
We will use our reasonable endeavours to maintain our site. You will not be eligible for any compensation because you cannot use any part of our site or because of a failure, suspension or withdrawal of all or part of our site.
We reserve the right to withdraw any services from our site at any time and/or remove, screen or edit any materials or content on our site.
Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and shall not be responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, goods or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
6. YOUR PRIVACY
We are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (the ”Act”), the data controller is Northants Leather Chemicals Limited, of 12 North Portway Close, Round Spinney, Northampton, NN3 8RQ, United Kingdom.
Personal Information we may collect from you
We may collect and process the following Personal Information about you:
• information that you provide to us in your dealings with us. This includes information provided at the time that you first use our site, or when you request further information from us;
• we may also ask you for information when you report a problem with our site;
• if you contact us, we may keep a record of that correspondence;
• details of transactions you carry out through our site and of the fulfilment of your orders;
• details we receive from credit reference and fraud detection agencies; and
• details of your visits to our site including, but not limited to, traffic data, location data and the resources that you access.
We may collect information about your computer, including where relevant your IP address, operating system and browser type. This data is processed for the purposes of fraud prevention, for various administrative purposes and may also be used by us to promote certain advertisements according to your general location.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
Strictly necessary cookies These are cookies that are required for the operation of our site. They include cookies that enable you to make use of certain services made available by us.
Analytical/performance cookies These allow us to recognise and count the number of visitors, and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can delete existing cookies off your hard drive and choose to block new cookies from our site. You can find out how to do this by visiting http://www.allaboutcookies.org/manage-cookies/. However, should you choose to block cookies then some features on our site might not work as expected.
Where we store your personal data
Data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by employees operating outside the EEA who work for us or for our suppliers. Such employees may be engaged in, among other things, the processing of your payment details and the provision of support services. Here we will ensure that we have the necessary contracts and other mechanisms in place to make sure your data continues to be treated in accordance with the provisions of the Act. By submitting your personal data, you agree to this transfer, storing or processing.
All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Uses made of the information
Your Personal Information may be held and used by us for a number of purposes, including, without limitation:
• processing your orders; administering your account and billing; settling accounts with those who provide related services to us; disclosing your data to bank and debit and credit card companies to validate your debit or credit card details; dealing with requests, enquiries or complaints and other customer care related activities; conducting debt recovery and legal actions;
• where you have consented to be contacted for such purposes, telling you about particular services of ours which we believe may be of interest to you; contacting you regarding the products and services of carefully selected third parties;
• carrying out activities connected with the running of our business such as personnel training, quality control, network monitoring, testing and maintenance of computer and other systems, developing new services and in connection with the transfer of any part of our business in respect of which you are a customer; and
• carrying out any activity or disclosure in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, and for the prevention and detection of crime or fraud and the prosecution of offenders or suspected offenders.
If you are an existing customer, we may also contact you with information about services similar to those which were the subject of a previous transaction.
Disclosure of your Personal Information
We may disclose your Personal Information for processing to our employees, third party consultants, contractors or other service providers who may access your personal information when providing services to us.
We may also disclose your Personal Information to third parties:
• in the event that we sell or buy any business or assets, in which case we may disclose your Personal Information to the prospective seller or buyer of such business or assets; and
Your rights in relation to your Personal Information
If you would like us to tell you what Personal Information we hold about you, please write to: The Data Controller, Northants Leather Chemicals Limited, 12 North Portway Close, Round Spinney Industrial Estate, Northampton, NN3 8RQ, United Kingdom.
We will require proof of your identity before providing you with details of any Personal Information we may hold about you. Any request may be subject to an administration fee of £10.00 to meet our costs in providing you with details of the information we hold about you.
You can also call us on (+44) 01604 647270 to correct or update any inaccurate or incomplete information and to advise us of any preferences you may have concerning how you can be contacted for marketing purposes.
When you speak to us on the phone, some calls may be monitored or recorded in case we need to check that we have carried out your instructions correctly and to help improve our quality of service.
Intellectual Property and Right to Use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of our site shall remain at all times vested in us, our suppliers or our licensors. You are permitted to use this material only as expressly authorised by us, our suppliers or our licensors.
You acknowledge and agree that the material and content contained within our site is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content on our site is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, modify, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Limitation of Liability
While we will use reasonable endeavours to verify the accuracy of any information we place on our site, we make no warranties, whether express or implied in relation to its accuracy.
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
Our site is provided on an “as is” and “as available” basis without any representation or endorsement made. We make no warranties of any kind, whether express or implied, in relation to our site. To the maximum extent permitted by law, we hereby expressly exclude any and all liability arising directly or indirectly from, or in relation to, our site.
We make no warranty that our site will meet your requirements or that your use of our site will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be responsible or liable to you for (i) any loss of content or material uploaded or transmitted through our site; or (ii) any damage to your computer system or loss of data that results from downloading or using any material or data from our site.
No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.
There may be occasions when you are unhappy with the service that we provided to you. In these cases, we will endeavour to be fair and efficient in handling any complaint you should have and to process your complaint confidentially.
If you have a complaint, please send us a letter to this address: Northants Leather Chemicals Limited, 12 North Portway Close, Round Spinney, Northampton, NN3 8RQ, United Kingdom or an e-mail to this address: firstname.lastname@example.org.
We will endeavour to provide you with a likely timescale for resolving the dispute. We will keep you informed about the progress of your complaint. We undertake to check our system regularly for handling complaints and we welcome any suggestion you may have in relation to how this system may be improved.